Careers at Takeuchi US

Takeuchi is always looking for talented people to join our dynamic and growing team. Review our current positions or submit your resume below.

Region Service Manager

Job Summary: 

This position supports the company sales efforts by establishing business partnerships with our dealer/distributors to provide exceptional product support for Takeuchi products.  This support includes handling service issues, warranty issues, technical support, and service training.  Other duties include: troubleshooting, machine service or repairs, modifications, and evaluating new products.

Essential Functions:

  1. Manage and interact with dealer service personnel covering all service and warranty issues for a multi-state region.
  2. Receives telephone and email request for technical support, concerns or complaints regarding equipment performance, service related questions, and all warranty related issues.
  3. Supervises the processing of all warranty claims for the region.  This includes, reviewing the claim, requesting additional information when necessary, inspecting causal parts when required, and making final decisions to approve or deny claim.
  4. Provides ongoing training to dealer/distributors both in the field and at our training center.  Overall responsible for ensuring the training and materials are correct and appropriate for the curriculum.
  5. Travel approximately one week per month to dealer/distributor locations for infield training of service techs, teach regional service schools, and to resolve any service or warranty issues.
  6. Field questions regarding equipment performance specifications or capacities.
  7. Handle modifications and campaigns as required.

Additional Responsibilities:

Performs other related duties as assigned.

Requirements, Knowledge, Skills, and Abilities:

  • High school diploma or equivalent.
  • Professional or technical training in mechanics is a plus.
  • Minimum of 5 years experience providing technical service assistance; or 3 years as a service/product support manager.
  • Ability to work well with others and handle difficult situations in a professional manner.
  • Exceptional working knowledge of diesel engines, hydraulic, and electrical systems.
  • Ability to analyze major mechanical components to determine causal failures is a major plus.
  • Proficiency in computers and basic understanding of Microsoft operating systems.
  • Ability to follow detailed written or oral instructions.
  • Capability to execute and complete required task with little or no supervision.
  • Valid driver’s license.
  • Demonstrated record of success with qualified supporting references.
  • Position is based out of the Pendergrass, Georgia office.

Region Business Manager

Job Summary

The position of Region Business Manager (RBM) is responsible for all the sales development and activity within a multi-state assigned territory.  This includes dealer development, dealer recruitment, inventory control, collections (parts and machines), forecasting, program promotion and communication, dealer sales planning, dealer goal setting, dealer performance evaluations, national and direct rental account support, and most importantly, achieving the region market share objectives.

This position reports to the Director of Sales, N. A.  The RBM will provide weekly reports on products, competition and sales activity on a timely basis.

Location

Must be physically located within the open region.  We are currently looking at adding new regions throughout the U.S.

Essential Functions

Professional sales executive responsible for the business development of the region.  Accountability for all areas of assigned region, including asset management and inventory audit responsibilities. Must be able to communicate in a professional and effective manner with dealer management, direct/national accounts, and our Atlanta office to insure region business objectives are met while providing exceptional support.

Person has the ability to successfully prospect and recruit potential dealers to enhance the growth and success of the region.  Must possess the critical business and market evaluation skills necessary to locate and assign the best dealer candidate for each market in the region.

Must be able to handle conflict resolution with dealers/customers in the region, carry out company strategies as directed, and achieve regional sales goals.

Also must demonstrate an assertive, competitive, and entrepreneurial desire to build the strongest sales region in the company and have the ability to travel extensively while doing so.

Other duties may be required as assigned.

The RBM will be expected to call on dealers, national rental accounts and retail customers, presenting Takeuchi in a professional, customer driven manner.

Requirements, Knowledge, Skills, and Abilities:

  • Ability to operate/understand at fundamental level construction equipment operation.
  • Four year college degree preferred or equivalent position experience.
  • General proficiency in computers.  Working understanding and use of Microsoft Excel, Word and PowerPoint. Exceptional written and verbal communication.
  • Related experience or interest in the construction equipment field or experience with business travel, dealers and retail salesmen.
  • Ability and desire to travel weekly; road warrior.
  • Valid Driver’s License.
  • Extremely driven and goal oriented.
  • Capability to execute and complete position requirements with little or no supervision.

Technical Trainer

Position overview:

In this key role at Takeuchi, the Technical Trainer will be primarily focused on providing engaging technical training for our employees and customers.

Principal Responsibilities:

  • Assist with developing and maintaining Power Point presentations and other training materials covering electrical, hydraulic and engine systems in accordance with objectives established by the training group.
  • Conduct training and demonstrations to teach technical principles in the areas of electrical, hydraulics, engines and general machine systems.
  • Provide technical support for customers and staff while delivering exceptional customer service.
  • Maintain training equipment, tools and supplies.
  • Timely report training activities, expense reports and other business related information.

Skills and Qualifications

  • Extensive technical knowledge of modern Diesel engines and mobile hydraulic systems required.
  • Associates Degree in a technical discipline preferred.
  • Minimum of 5 years of hands-on experience working in construction, agriculture, automotive, or industrial industries.
  • Excellent presentation and communication skills required.
  • Applicant must be proficient with common workplace software products (PowerPoint, Excel, Word, Outlook, etc.)
  • A working knowledge of various engine service and diagnostic software preferred.
  • Advanced ability to read and interpret drawings and schematics.
  • Self-starter with strong planning, communication, and presentation skills.
  • Must comply with safety rules and regulations and apply them to daily work routines
  • Must be willing to travel up to 50% of the time (primarily in the Continental US and Canada)
  • Possess valid US driver’s license and passport
  • Live in (or relocate to) Pendergrass, Georgia area.

Takeuchi offers competitive pay which rewards performance along with a comprehensive benefits package including Medical, Dental and Prescription Drug Programs – Retirement 401(k) Program – Vacation and Holidays – Flexible Spending Accounts – Life Insurance, AD&D Insurance

Takeuchi is a pioneer in the compact equipment industry. Takeuchi has developed the world’s first compact excavator in 1970 and our innovation continued again in the 1980’s with the introduction of the first compact track loader. These two products have transformed the North American construction equipment markets and have positioned Takeuchi as a leading provider of compact equipment. Join the Takeuchi team in this exciting new opportunity.

Parts Coordinator

Takeuchi is a pioneer in the compact equipment industry. Takeuchi has developed the world’s first compact excavator in 1970 and our innovation continued again in the 1980’s with the introduction of the first compact track loader. These two products have transformed the North American construction equipment markets and have positioned Takeuchi as the leading provider of compact equipment. Join the Takeuchi team in this exciting new opportunity.

The Role

In this key role at Takeuchi, the Parts Coordinator is responsible for coordinating activities to support customers with their parts needs. This will be achieved by performing the following duties:

Key Performance Areas

  • Answer phone calls and e-mails from customers to address any customer concern with the highest level of response and attention
  • Speak with customers on a daily basis regarding parts troubleshooting, parts manual support, order support, and return requests
  • Create and maintain a close relationship with customers to actively process parts orders
  • Provide ongoing communication with and support to customers and colleagues
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Support and assist with emergency orders with the utmost urgency and attention
  • Monitor back orders and work closely with the Purchasing Department to expedite for fastest delivery to customers
  • Communicate estimated parts ship and arrival time, including regular updates
  • Monitor dealer stocking patterns and stock to emergency ratio to performance
  • Promote parts programs and ensure dealer accounts are taking advantage of all benefit programs available
  • Maintain knowledge of parts and service bulletins to best support and understand machines
  • Work closely with the Service Department sharing information regarding the product in order to better assist customers and understand their active fleet

 

Candidate Profile

Minimum Qualifications:

  • Associates degree in Business or equivalent experience
  • 2-4 years’ experience in customer service or related area
  • Experience in automotive industry, construction industry or with heavy equipment strongly preferred
  • Strong social and communication skills and the ability to work and communicate effectively with people on all levels
  • Very strong organizational skills and the ability to manage multiple projects and requested tasks, providing updates of these within set deadlines
  • Proficient in Microsoft Office

 

Skills and Background:

  • Ability to maintain positive and professional behaviors in high volume situations
  • High attention to detail and accuracy
  • Knowledge of supply chain and logistics networks
  • Analytical and conceptual thinking – using logic and reason, creative and strategic skills
  • Communication skills – interpersonal, presentation and written
  • Knowledge of ERP Microsoft Dynamics Navision
  • Knowledge of Documoto and Dealer Portal customer to ERP system interfaces