Careers at Takeuchi US

Takeuchi is always looking for talented people to join our dynamic and growing team. Review our current positions or submit your resume below.

Region Service Manager

Job Summary: 

This position supports the company sales efforts by establishing business partnerships with our dealer/distributors to provide exceptional product support for Takeuchi products.  This support includes handling service issues, warranty issues, technical support, and service training.  Other duties include: troubleshooting, machine service or repairs, modifications, and evaluating new products.

Essential Functions:

  1. Manage and interact with dealer service personnel covering all service and warranty issues for a multi-state region.
  2. Receives telephone and email request for technical support, concerns or complaints regarding equipment performance, service related questions, and all warranty related issues.
  3. Supervises the processing of all warranty claims for the region.  This includes, reviewing the claim, requesting additional information when necessary, inspecting causal parts when required, and making final decisions to approve or deny claim.
  4. Provides ongoing training to dealer/distributors both in the field and at our training center.  Overall responsible for ensuring the training and materials are correct and appropriate for the curriculum.
  5. Travel approximately one week per month to dealer/distributor locations for infield training of service techs, teach regional service schools, and to resolve any service or warranty issues.
  6. Field questions regarding equipment performance specifications or capacities.
  7. Handle modifications and campaigns as required.

Additional Responsibilities:

Performs other related duties as assigned.

Requirements, Knowledge, Skills, and Abilities:

  • High school diploma or equivalent.
  • Professional or technical training in mechanics is a plus.
  • Minimum of 5 years experience providing technical service assistance; or 3 years as a service/product support manager.
  • Ability to work well with others and handle difficult situations in a professional manner.
  • Exceptional working knowledge of diesel engines, hydraulic, and electrical systems.
  • Ability to analyze major mechanical components to determine causal failures is a major plus.
  • Proficiency in computers and basic understanding of Microsoft operating systems.
  • Ability to follow detailed written or oral instructions.
  • Capability to execute and complete required task with little or no supervision.
  • Valid driver’s license.
  • Demonstrated record of success with qualified supporting references.
  • Position is based out of the Pendergrass, Georgia office.

Parts Coordinator

Takeuchi is a pioneer in the compact equipment industry. Takeuchi has developed the world’s first compact excavator in 1970 and our innovation continued again in the 1980’s with the introduction of the first compact track loader. These two products have transformed the North American construction equipment markets and have positioned Takeuchi as the leading provider of compact equipment. Join the Takeuchi team in this exciting new opportunity.

The Role

In this key role at Takeuchi, the Parts Coordinator is responsible for coordinating activities to support customers with their parts needs. This will be achieved by performing the following duties:

Key Performance Areas

  • Answer phone calls and e-mails from customers to address any customer concern with the highest level of response and attention
  • Speak with customers on a daily basis regarding parts troubleshooting, parts manual support, order support, and return requests
  • Create and maintain a close relationship with customers to actively process parts orders
  • Provide ongoing communication with and support to customers and colleagues
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Support and assist with emergency orders with the utmost urgency and attention
  • Monitor back orders and work closely with the Purchasing Department to expedite for fastest delivery to customers
  • Communicate estimated parts ship and arrival time, including regular updates
  • Monitor dealer stocking patterns and stock to emergency ratio to performance
  • Promote parts programs and ensure dealer accounts are taking advantage of all benefit programs available
  • Maintain knowledge of parts and service bulletins to best support and understand machines
  • Work closely with the Service Department sharing information regarding the product in order to better assist customers and understand their active fleet

 

Candidate Profile

Minimum Qualifications:

  • Associates degree in Business or equivalent experience
  • 2-4 years’ experience in customer service or related area
  • Experience in automotive industry, construction industry or with heavy equipment strongly preferred
  • Strong social and communication skills and the ability to work and communicate effectively with people on all levels
  • Very strong organizational skills and the ability to manage multiple projects and requested tasks, providing updates of these within set deadlines
  • Proficient in Microsoft Office

 

Skills and Background:

  • Ability to maintain positive and professional behaviors in high volume situations
  • High attention to detail and accuracy
  • Knowledge of supply chain and logistics networks
  • Analytical and conceptual thinking – using logic and reason, creative and strategic skills
  • Communication skills – interpersonal, presentation and written
  • Knowledge of ERP Microsoft Dynamics Navision
  • Knowledge of Documoto and Dealer Portal customer to ERP system interfaces