Regional Parts Coordinator

Regional Parts Coordinator                                                                           

Job Summary: 

                This position is responsible for providing exceptional dealer and customer parts support to an assigned geographic parts region. Daily duties include:  parts look up, order entry, resolving backorder issues, return assistance, invoice review, web use training and general education on daily parts business. Candidates should possess a working knowledge of the Microsoft Office suite of products as well as a keen eye for detail. Strong candidates will possess superior communication skills and a demonstrated ability to proactively address tough situations to a positive resolution.

 Essential Functions: 

1. Receive inbound calls from dealers and customers, addressing issues in a timely and efficient manner.
2. Proactive contact with dealer/customers on open topic issues for quick resolution.
3. Liaison with service department for proper parts requirements in support of warranty and servicing needs.
4. Prepare all parts reports for assigned region and ensure timely review and distribution of reports.
5. Run weekly back order report for assigned region; review and prepare ETA dates to be discussed with dealer/customer to ensure timely resolution of needs.
6. Review and advise updates to parts manuals for internal and dealer online utilization.
7. Maintain proper reporting and review of weekly, monthly, quarterly and annual  stock- to-emergency ratios in order to improve dealer customer service and profitability.
8. Coordinate and review annual dealer returns for proper processing.
9. Work with all company departments to review/improve overall region support.

Additional Responsibilities:

Performs other related tasks and duties as assigned by National Parts Manager.

Requirements, Knowledge, Skills, and Abilities:

High school diploma.

Experience - minimum of five years in parts or customer service environment at the OEM or Dealer Level.

Solid proficiency and experience in Microsoft Excel, Word, Office, and PowerPoint.

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