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Region Service Manager

Job Summary: 

This position supports the company sales efforts by establishing business partnerships with our dealer/distributors to provide exceptional product support for Takeuchi products.  This support includes handling service issues, warranty issues, technical support, and service training.  Other duties include: troubleshooting, machine service or repairs, modifications, and evaluating new products.

Essential Functions:

  1. Manage and interact with dealer service personnel covering all service and warranty issues for a multi-state region.
  2. Receives telephone and email request for technical support, concerns or complaints regarding equipment performance, service related questions, and all warranty related issues.
  3. Supervises the processing of all warranty claims for the region.  This includes, reviewing the claim, requesting additional information when necessary, inspecting causal parts when required, and making final decisions to approve or deny claim.
  4. Provides ongoing training to dealer/distributors both in the field and at our training center.  Overall responsible for ensuring the training and materials are correct and appropriate for the curriculum.  
  5. Travel approximately one week per month to dealer/distributor locations for infield training of service techs, teach regional service schools, and to resolve any service or warranty issues.
  6. Field questions regarding equipment performance specifications or capacities.
  7. Handle modifications and campaigns as required.

Additional Responsibilities:

Performs other related duties as assigned.

Requirements, Knowledge, Skills, and Abilities:

High school diploma or equivalent.

Professional or technical training in mechanics is a plus.

Minimum of 5 years experience providing technical service assistance; or 3 years as a service/product support manager.

Ability to work well with others and handle difficult situations in a professional manner.

Exceptional working knowledge of diesel engines, hydraulic, and electrical systems.

Ability to analyze major mechanical components to determine causal failures is a major plus.

Proficiency in computers and basic understanding of Microsoft operating systems.

Ability to follow detailed written or oral instructions.

Capability to execute and complete required task with little or no supervision.

Valid driver’s license.

Demonstrated record of success with qualified supporting references.

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